FAQ - Frequently Asked Questions

  • What payment methods does Garden Box accept?
  • Will I get an order confirmation?
  • How do I cancel my order?
  • Can I alter my order?
  • When will my order arrive?
  • Do you sell gift cards?
  • Is Landscape Lock safe for pets and children?
  • Is Landscape Lock safe for Plants?
  • How will Landscape Lock save me money and time?
  • Can I use a garden blower with Landscape Lock?
  • Can water pass through Landscape Lock?
  • How do customers book hire gear?
  • What are the time periods we offer for bookings?
  • Do we need to refuel the petrol machines?

Payment

What payment methods does Garden Box accept?

We accept the following payment methods:

At the yard

  • Cash (no payment in cash on delivery)
  • EFTPOS 
  • Credit cards: MasterCard, Visa. 
  • Farmlands Card
  • Deferred Payment: Afterpay and ZIP
  • GST Invoice (emailed) to be paid by bank transfer prior to delivery

On the Phone

  • Credit card 
  • Farmlands Card
  • GST Invoice (emailed) to be paid by bank transfer prior to delivery

Online

  • Credit Cards
  • Deferred Payment: Afterpay and ZIP

TRADE ACCOUNTS ALSO WELCOME - more info

Ordering and delivery

Will I get an order confirmation?

This is automatically sent to your email address when you place an order.

If you haven’t received your order confirmation within 24 hours, please get in touch at ask@gardenbox.co.nz just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via ask@gardenbox.co.nz or 03 348 2915, we may be able to cancel your order before it’s processed.

Bulk Items can not be returned.

Can I alter my order?

If you need to alter or modify your order - we recommend contacting the Garden Box team ASAP - 03 3482915 and they will do their best to help.

When will my order arrive?

Bulk Products: Garden Box will review the request and required dates and confirm.  Deliveries are made between 7.30am to 2.30pm Monday to Sunday.
Courier Items: Will be sent on the next available courier (Monday to Friday)

 

Misc

Do you sell gift cards?

Yes, we do. Contact the Garden Team and we can take care of it for you.  

Landscape Lock

Is Landscape Lock safe for pets and children?

Landscape Lock contains no harmful chemicals and once set after proper application it forms a non- toxic, biodegradable film.

Is Landscape Lock safe for Plants?

Whilst care should be taken when applying Landscape Lock, accidental contact with adjacent plants will not harm them. However leaves that become coated with Landscape Lock will have restricted respiration and should have any excessive coating of Landscape Lock rinsed off with fresh water before it sets.

How will Landscape Lock save me money and time?

Landscape Lock extends the life of your mulch so that you will not have to replace it as often. It does this by sealing the outer surface - the pores and cracks in the mulch, preventing water from entering. It also contains UV light blocking agents which prevent the mulch being photo-degraded. Without water or UV light the molecules making up the body of the mulch cannot be hydrolysed which is the first stage of biodegradation.

The UV light blocking facility of Landscape Lock ensures that your mulch colour does not fade as quickly and your garden looks fresh and well maintained for a longer time.

 

Can I use a garden blower with Landscape Lock?

Once Landscape Lock has fully cured and has bonded the mulch particles together, leaves or other debris falling on the mulch may be blown away using a garden blower. Hold the blower away from the mulch an appropriate distance to suit the level of bond in the mulch and the power of the blower.

This is a massive time saver ensuring your garden always looks in prime condition.

SUGGESTION: Spray an extra coat of Landscape Lock on to mulch under trees at the end of summer to ensure mulch stays put while falling leaves can be blown away.

Can water pass through Landscape Lock?

Landscape Lock forms a protective film only around mulch fragments; it does not seal the spaces between them thus the mulch performs exactly as it would if not coated, with water, nutrients and air permeating freely to the soil.

Hire Services

How do customers book hire gear?

Customers can book hire gear in the following ways:

  • Visit the yard and talk with the Garden Box Team
  • Email or Call the yard Contact Us
  • Online Form (no payment taken) Link Here
  • Online Shop (payment required) Link Here

Once your hire booking is received - the team will check availability and confirm back (normally within a few hours)

What are the time periods we offer for bookings?

We offer the following time slots for advance bookings:

  • Morning 8.00am to 12.00am
  • Afternoon 12.30pm to 4.30pm
  • All Day 8.00am to 4.30pm  (Note Sunday and public holidays only to 4.00pm as we close at 4.30pm)

Standard Trailers are on an hourly basis.

Do we need to refuel the petrol machines?

No - we supply the machine with a full tank as part of the hire.